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Shipping

Christmas Closure Notice

Brow Shop will be closed on Tuesday 22 December and re-opening on Monday, 4 January 2021.

All orders placed before 12:30pm AEDT on Monday, 21 December will be dispatched before we leave for the holidays. Any orders placed after this date/time will be dispatched when we return in the New Year (ie, Monday, 4th January 2021 will be our first day back!)

To allow our staff to have a well deserved break, we will not be monitoring phone calls during this closure period. If you need to contact us we welcome you to email us at: support@browshop.com.au however our response times may be longer than usual. We thank you in advance for your patience and understanding.

If you have had an order dispatched on or prior to the 21st December we trust that it will be delivered quickly and safely, however it is not unusual for there to be some significant shipping delays during the holiday season. If your order has exceeded the timeframe listed below, please get in touch with us and we will do our best to troubleshoot with you. 

  • Standard shipping - contact us if it has exceeded 7 business days. 
  • Express shipping - contact us if it has exceeded 3 business days
  • International shipping - contact us if it has exceeded 10 business days.


From the team at Brow Shop, we wish you all the best for the rest of 2020 and hope you have a happy and safe Christmas!

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At Brow Shop we do our best to get your order posted on the same day you order it. If you place an order before 12:30pm (AEST) your order will be sent that day. If you order after 12:30pm (AEST) your order may be sent the following day. Contact us if your order is particularly urgent and we'll do our best to get it to you as soon as possible.

 

All prices are shown in AUD


Domestic:

Free Standard Shipping on orders over $169 AUD! (3-7 business days) - $169.00 and up

FREE


Standard Shipping (3-7 business days) - $0.00 – $168.99

$8.99


Express Shipping (1-3 business days)

$19.99


Discounted Small Parcel Express Shipping (1-3 business days) - 0.0 kg – 0.5 kg

$9.99


New Zealand:

Economy (7-30 business days) - $0.00 – $249.00

$15.99


Free Express Shipping over $249 (3-10 business days) - $249.00 and up

FREE


Express Shipping (3-10 business days)

$24.99


Discounted Express Shipping (3-10 business days) - 0.0 kg – 0.5 kg

$19.99

 

Canada:

Economy Standard (10-30 Business days)

$39.99


Express Shipping (5-10 Business days)

$49.99


Discounted Express Shipping (5-10 Business days) - 0.0 kg – 0.5 kg

$39.99


 

Please keep in mind, we are at the mercy of couriers once your parcel leaves Brow Shop. Please check all tracking information, which can be found in your ‘A shipment from Brow Shop is on the way!’ email,  before contacting Brow Shop with regards to it’s status. If you need your items in a rush, please don’t forget to select ‘Express Shipping’.


For international orders; Parcels can be delayed at customs from time to time, unfortunately, this is out of our control and we can not do anything to move the parcel through faster. International orders may also be subject to a customs fee. Fees are determined by your location and invoice amount.There are many different regulations and sometimes complex duty rates applicable to imported cargo, we recommend looking into the laws and customs fees for your country before placing your order.

 

Correct on 29/1/19

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