Oopsie! Forgot to add that must-have item to your order? No worries! Just shoot us an email at support@browshop.com.au with your order number and the details of your oopsie moment. Let us know how you'd like to fix it before we whisk your goodies away.

Placed your order before 12pm Monday to Friday (AEST)? You're in luck! We'll send it out the same day. After that, your order's on its way, and we can't make any changes. So, let's get it right before the clock strikes noon!

Oops, entered the wrong shipping address? No worries! Just shoot us an email at support@browshop.com.au with your order number, and we'll get it sorted before your package takes off on its grand adventure.

Remember, all orders placed before 12 pm Monday - Friday (AEST) get the VIP treatment with same-day dispatch.

But once your order's out the door, it's on its merry way and we can no longer make changes. So double-check those details and we'll handle the rest!

Absolutely! Most of our fabulous products are for professional use only. So, before you hit that "Add to Cart" button, make sure you've got the skills, education, and qualifications to match. We want you to be the brow expert your clients deserve!

Oh no, trouble in paradise? Don't worry, we're here to save the day! Just drop an email to our fabulous customer service team at support@browshop.com.au. Spill all the tea — order number, what's gone wrong, and the more details the better! Pics or it didn't happen, so please include a photo or video to speed things up. Let's get you back to happily ever after, pronto!

Ahoy, globe-trotter! 🌍✨

Once your order sets sail, you'll get a confirmation email with a shiny tracking number, perfect for keeping an eye on your precious cargo!

International Orders:

Your order embarks on its journey with Australia Post, cruising the seas until it reaches your country. There, it gets handed off to your local postal hero.

Track your treasure through the shipping provider's website:

• DHL: Track Your Parcel
• Australia Post: Track Your Parcel

If Australia Post is your carrier, you can also track it through your country's official postal website.

Remember, your tracking number is your trusty sidekick! Once your parcel leaves our warehouse, it's up to you to keep tabs on its adventure. 🕵️‍♀️📦 Happy tracking!

Some items in our store are just too big and bulky to be sent via Express Shipping—think dental bibs, wax heaters, and other oversized goodies. If your order includes one of these bulky items, the whole order may need to be sent via Standard Shipping due to size and weight restrictions.

Don’t worry—you’ll still receive tracking details once your order is on its way, so keep an eye on your inbox! If you need your order urgently, we recommend placing separate orders for bulky and non-bulky items to maximize your Express Shipping options.

We ship worldwide!

We're on a mission to spread beauty love across the globe. To make sure your goodies get to you in a jiffy, please provide a valid delivery address and contact phone number. This helps us get in touch if we need to clarify anything. All our fabulous products are shipped straight from our Melbourne warehouse, packed with care and a sprinkle of Aussie charm.