Returns
Returns – the Browshop Way! 💖
Hey there, Brow Beauties! If you’re not feeling the love with your purchase, don’t worry - we’ve got your back! We’re all about high-quality goodies and high-fives, so if your product doesn’t tickle your fancy or has gone rogue on you, return it to us within 14 days of your purchase for a full refund.
Here’s the scoop:
1. A-List Condition Only: Make sure your returned item is still rocking that brand-new look - unused, in its original packaging, and with all parts and accessories.
2. Bubble Wrap? Pfft. To ensure your return doesn’t arrive looking like it went on a wild adventure, pack it up nice and snug. A box is your best friend here - bubble wrap or padded bags might not be enough to keep things safe.
3. Damage Control: If the product arrives damaged, it might affect your return. So, pack it carefully, and drop us a note with your return reason, order number, and any other juicy details we should know.
4. Return Me, Please: Ship your return to our cozy warehouse at:
Brow Shop
57 Northern Road
Heidelberg West, Victoria 3081
Australia
Don’t forget to include your name and order number!
5. Got Questions? Reach out to us at support@browshop.com.au and we’ll help you out.
Refunds & Return Costs:
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Digital Downloads: Sorry, these are non-returnable. Once you’ve downloaded, it’s yours to love or leave.
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Refund Processing: Refunds go back to the original payment method. Expect it to show up in 2-3 business days.
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Return Shipping Costs: You’ll cover the return shipping costs. And, just a heads-up - if you get a refund, those shipping costs will be deducted from it.
6. Oops, Damage or Missing Items? If your order arrives looking like it took a tumble, email us at support@browshop.com.au within 7 days of receiving it. Include a photo of your invoice, the damaged items, or any missing goodies, and we’ll sort it out.
Thanks for being awesome, and for shopping with Browshop! We’re here to make things right.