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Customer Care & Relationships Coordinator

Brow Shop is built around people, and our customers are at the heart of everything we do. Your role as our Customer Care & Relationships Coordinator will be to design and manage the experience of every business and individual we engage with. You’ll take care of everyone, doing everything from solving enquiries to assembling interesting VIP experiences. You’ll also build capability and capacity in our team by using the data and knowledge you gain from our customers. 

The position is full time, and in the beginning, the role is expected to consist of 80% customer service and 20% relationships coordination. As our business grows, your role trajectory may be either moving into customer service full time or moving into relationships coordination full time.


About us

Brow Shop is changing the cosmetic tattoo industry. Forever.

We launched in 2016, supplying business owners with a small range of equipment online. The cosmetic tattoo industry has been booming as a multi billion dollar market for the last 3+ years, with huge growth since our launch. We now have a team of 6 staff, who work from an open office and warehouse in Adelaide, have a healthy customer base and stock approximately 500 products. 

From the very beginning, Brow Shop has been a community more than a store. With a reputation for a comprehensive range, and genuine, consistent service, we’re both the largest and the leading cosmetic tattoo supplier in Australia and New Zealand. 


About you

You’ll be the conduit that feeds a vital understanding of the industry, and the experience of our customers, into the company. You are primarily concerned with creating and nurturing a network of people that stand with us to create a cosmetic tattoo industry that is open, inclusive and collaborative. 

You find engaging with people all day energising, and seek genuine connection with them. You believe that great organisations are built on relationships, and you see opportunity in every interaction with every customer. You have a good balance of being process driven, detail oriented, and people-focussed, as well as being creative and adaptable to change. You’re experienced in squeezing everything possible out of CRMs, and you’re excited to get involved and be hands on. It’s also a plus if you have experience in ecommerce and the cosmetic tattoo industry and relevant procedures.

You have 2+ years experience in some form of customer service and/or relationship management.

During a typical week you will:

  • Oversee, understand and execute all communication with all customers, whether that be by phone, email or via social media platforms, from resolving enquiries to planning and executing high level relationship strategy
  • Setting up, executing and maintaining a system that allows us to understand the needs of our customers at every level, from New Customer to VIP.
  • Execute our Social Media Plan and email marketing campaigns
  • Copywriting for product descriptions, blog posts, the website and other mediums, including writing notes to be included in orders
  • Undertake detailed and complex, self-directed user experience research in order to understand our customers’ needs, wants and struggles, ensure that the company meets and exceeds customer expectations and assist in product development
  • Maintain high-level knowledge regarding cosmetic tattoo procedures, the tools used and the experience of the people you’re serving
  • Keep up to date with consumer law requirements and its implications
  • Support management and your team members when required
  • Minor office support duties such as ordering stationery etc


Help us grow 

In the coming years we are committed to taking Brow Shop to a new level and will rely on your positivity, passion and motivation, as well as patience. It is a critical time to influence our growth stage, extend the team personally and professionally and systemise how we interact with our industry. 


Sound like you? 

If you’d love to be a part of this founder-led fast-growing startup and you tick most of the boxes above, submit your CV/Resume and covering letter in PDF format to jobs@browshop.com.au. Please address our director Brodie in the email subject (if applicable) and cover letter - without this, your application will not be accepted.

BTW. Your gender, your gods, your sexuality, your skin colour or your bigshot uncle, don’t make a difference here...Brow Shop is a progressive, open minded meritocracy. If you’re smart, respectful and excellent at what you do, come as you are. 

Applications close midnight Sunday 21 July.

If you have any questions please don’t hesitate to emailjobs@browshop.com.au.


No recruiters, please. We promise... if we need help, we'll reach out to you.