International Shipping

Region - Shipped with DHL Express	Price (AUD)	Transit Time (Average)
United States (Excluding Puerto Rico)	0 - 1kg - $40 1 - 5kg - $50	3-5 Days
United Kingdom	0 - 1kg - $40 1 - 5kg - $50	4-5 Days
Canada	0 - 1kg - $40 1 - 5kg - $50	3-5 Days
New Zealand	0 - 1kg - $30 1 - 5kg - $40	2-4 Days
Other*	0 - 1kg - $50 1 - 5kg - $60	2-12 Days

 

*Please note the following regions will be shipped with Australia Post Express. 

Region	Price (AUD)	Transit Time (Average)
Germany	$29.95	7-10 Days
Mauritius	$29.95	8-18 Days
Israel	$29.95	10-18 Days
Italy	$29.95	6-11 Days
Kazakhstan	$29.95	12-18 Days
Thailand	$29.95	4-8 Days
Vietnam	$29.95	4-10 Days
Puerto Rico	$29.95	8-18 Days

 

Tracking your parcel - International orders

• Please make sure you provide us with a valid delivery address, email and contact phone number so we can contact you if there are any issues. All orders are shipped from our Melbourne Warehouse.
• Once your order has been shipped off you will receive a confirmation email with a tracking number.
• It is important to keep your tracking number as once your parcel leaves our warehouse it is the responsibility of the recipient to keep up to date on the status of the parcel.
  
  

DHL Tracking:  
https://www.dhl.com/au-en/home/tracking.html

Australia Post Tracking:

https://auspost.com.au/mypost/track/search

International Shipping

Free Express International shipping is for all orders over $199 AUD

For orders under $199 AUD shipping price may vary depending on the weight of the shipment and country destination. 

To calculate your shipping price:
1. Add items to cart
2. Click view cart
3. Towards the bottom of the page there is an estimate shipping calculator where you can enter your delivery details to calculate your shipping price.

Custom duties / Taxes

For international orders: 

International shipments maybe subject to customs duties and fees when sent with DHL. Custom duties fees rates are different from country to country and also depend on the invoice amount. The recipient is responsible for paying custom charges. Please note all prices on our website including delivery fees are in AUD. 

How can I track my delivery?

Once your order is shipped, you will have received a confirmation email with a tracking number, so you can keep an eye on your parcel!

What happens if my parcel is sent back? 

If your parcel has been returned to us and you would like it re-sent or refunded, please email us on support@browshop.com.au. We will only be able to re-send or refund your parcel once it arrives back to our warehouse. Our team will send you an email to notify you when your parcel arrives to our warehouse. 

Please note for parcels to be re-sent there will be shipping payment fee required.

Do you deliver to PO Boxes?
Please note that international orders cannot be delivered to PO Boxes.